Mediafour software activation FAQ

Once you have downloaded and installed your software, you will typically need to activate it using your serial number (if you are not prompted during installation). Before the software is activated, it may function as a free trial.

How do I activate?

MacDrive 10

Open the MacDrive Disk Manager window and click on the "Help" tab. Click the "Activate license" button to begin activation. You can always check the status or your MacDrive license in the lower right corner of this Window. 

There are options to activate if you are connected to the internet or there are offline options. 

MacDrive 9

Please press the Start or Windows button, then go to All Programs > MacDrive > Activate MacDrive, and follow the instructions in order to activate your installation. You can also use the Activate MacDrive option in MacDrive Quick Start available via the taskbar icon, or, you will be prompted when you start your computer.  

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

Disk Aware

You will be prompted to activate when opening the application.  

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

Media SOS
 

You will be prompted to activate when opening the application, after selecting an eligible device.  

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

How many computers can I install on at once?

You can install on one computer at a time per license purchased.  

Can I move my license to another computer?

Yes, you can do so by deactivating the software.  This uses an Internet connection to unlicense the software and notify our activation server that the software can be reused.

For all about MacDrive deactivation, please read this Knowledgebase article.

For Disk Aware, Ready, Aim, Drop!, and Media SOS, you can deactivate simply by uninstalling while connected to the Internet.

 What is the "activation code"?

The activation code is a time sensitive, one use code that is generated as a part of offline activation.  If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone.  Either method requires a computer ID which is also displayed in the window.

 Why does the software say my serial number is invalid?

This means there is something wrong with what you have entered and the software does not recognize it.  Please make sure to copy exactly from your order confirmation email.

Usually, the most common mistakes that cause this error are:

- Entering something other than the serial number, like an order number or SKU.  Your serial should be in this format:

  • MacDrive 10 Pro: MXAWE-R????-?????-?????
  • MacDrive 10 Standard: MDAEW-R????-?????
  • MacDrive 9 Pro: MX9EW-R????-?????-?????
  • MacDrive 9 Standard: MD9EW-R????-?????-?????
  • MacDrive 8: MD8-??????EWR-?????-???
  • Disk Aware: DA1EW-R????-?????-?????
  • Media SOS: MS1EW-R????-?????-?????

- Having a different version installed than you purchased, most commonly trying to activate MacDrive Standard instead of Pro or vice versa, or trying to use a MacDrive 8 serial with MacDrive 9.

- Having extra or missing characters in the serial number, or other typos.

 I am getting an error that there was a "licensing failure" or "an activation failure occurred".  What do I do?

That error generally means that, while the software can see your computer is connected to the Internet and it's trying to use the Internet to activate, there's something stopping the activation transaction from getting through as expected by the software. Typically, this is a firewall, proxy, or other network security that is the problem, or a temporary problem with your Internet connection.

If you're not sure what it could be, you can also take the computer off the Internet temporarily to use the webform- or phone-based activation methods instead, which will automatically be offered if you don't have Internet access when you type in your serial number.

I need more help.  What resources are available?

If you need the assistance of our support team, please contact us. Please have your serial number when contacting us.

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