I need more help... Rick August 21, 2017 20:35 Updated Follow If you need more help, contact our support team. Please have your serial number when contacting us. Related articles How to retrieve a lost serial number or software installer file Mac disk not 'seen' by Windows (no drive letter) Can I move my license to another computer? I am getting the error "licensing failure" or "an activation failure occurred". How to activate Comments 0 comments Article is closed for comments.